Can you offer me a flat rate to fix all of my issues?
We do not offer a quoted rate for services at this time. We have found that we would have to quote a higher rate than necessary and as we are able to complete most projects faster than projected we prefer to pass along this savings to our Customers. As such we charge a flat rate per hour.
I've procrastinated and need your help ASAP. Are you available on weekends?
Yes, we are available on weekends. However, a premium rate will apply and will be reviewed on a case by case basis.
What methods of payment do you accept?
- Credit Card: American Express, Visa, Mastercard, and Discover
- Business account; credit terms may be granted pending approval
How do I get my data and/or files to you?
Data and/or files can be mailed, emailed, faxed or we can arrange to pick up your documents in person at your office.
If need be, can you come to my location?
We can work in your office or ours and can determine a schedule that fits your needs with our first meeting/consultation.
What kind of response time do you have for computer services?
Emergencies are always handled on an As Soon As Possible basis, usually within the same day. Planning and Maintenance can always be on a set schedule.
Do you offer just one-on-one training for quickbooks or can you teach a couple of people in our office?
We offer both one-on-one training and group training classes.
Do you offer collection services (e.g. make collection calls)?
Yes. All of our services are offered on an as requested basis. You choose the level of service and each service is for the same flat rate.